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Privacy Policy - Refractory Anchors

Privacy Policy

Thermal Hire Limited (hereinafter referred to as “Thermal Hire”, “the company”, “we” or “us”) is glad that you are visiting our website and that you are interested in our Company and our products.
We take the protection of your privacy in the processing of personal data and the security of all business data extremely seriously, which is why we take these into consideration in our business processes. We process personal data confidentially and only in compliance with statutory provisions.

1. Responsibility

Thermal Hire Limited is the controller responsible for the processing of your data. Our contact details are as follows:

Thermal Hire Limited
Unit 12 Pagefield Industrial Estate
Miry Lane
Wigan
Phone: 01942 620062
Fax: 01942 620156
E-mail: sales@thermalhire.com
You can contact our company data protection team using the following contact details:
E-mail: benriley@thermalhire.com or rorytighe@thermalhire.com

2. Processed data and data sources

We process personal data that we receive from you in the course of our business relationship. As we only operate in the business-to-business sector, we generally do not store any private data of individuals. However, we need to process personal data in order to perform our business processes. This data is generally the business contact details of counterparts at the respective business partners, particularly their name, telephone, email, address and position. We receive such data either from the contacts themselves or from another representative of the relevant business partner. In some cases we also receive personal data that is included in disclosures by third parties (e.g. credit agencies) or publicly accessible directories (e.g. land registers, commercial registers).

With regard to each of your visits to our site we may automatically collect the following user data, for the following purposes:

Technical information (such as the IP address and browser type).
Information about your visit (such as the pages you request, clickstream to, through and from our site, download errors and page interaction information (such as scrolling, clicks and mouse overs)).
Small bits of data stored on your computer called ‘cookies’. Find out what we use them for, and how you can control their use by viewing our Cookie Policy.
This data is processed in a way that does not identify individuals. We do not make any attempt to find out the identities of those visiting our website. We will use this data to administer and improve our site and for internal operations, including data analysis, testing and statistical purposes.

Links to other Websites

This website may contain links to other Thermal Hire company websites.
The Thermal Hire website may also include links to third party websites, plugins and applications. It is important that you read the privacy statement of any website which collects personal information. We do not control these third party websites and are not responsible for their privacy policy.
We do not pass on any personal information you have given us to any third parties.

Log files

We use our website server log file to identify patterns of website use to enable us to improve the service we offer our site visitors. We do not use them to identify individual users of our website.

3. Purposes of processing and legal bases

We process personal data in accordance with the provisions of the General Data Protection Regulation (GDPR). Depending on the particular case (including those already described above), the legal basis may be a contractual basis, a legal obligation, a legitimate interest of Thermal Hire Limited or your consent.

Contractual basis (preparation, performance, termination):

  • responding to enquiries,
  • dealing with your orders
  • preparing, negotiating and performing a contract with you.

Legal obligation

  • Official or judicial order

Legitimate interest of Thermal Hire

  • Direct marketing
  • Improvement of products and services
  • Online surveys (note: if we involve a market research institute for survey, it will only become active on our behalf and subject to our instructions.)
  • Establishment or protection of legal claims or defence of court actions
  • Prevention of abuse or other unlawful activities
  • Guarantee of data security

Consent

  • Product or customer surveys by e-mail and/or telephone
  • Sending newsletters

4. Duty to provide data

For contractual relationships, you must provide personal data that is necessary for the establishment, performance and termination of the contractual relationship and for fulfilment of the associated contractual obligations or that we have a statutory duty to collect. Without this data we will not normally be able to enter into a contract with you.

5. Forwarding of data

In general, we transfer your personal data to third parties only if this is required for performance of the contract, if the third party has a legitimate interest in the forwarding, or if you gave your consent to this.

Furthermore, data can be transferred to other controllers to the extent we are obliged to do so due to statutory provisions or enforceable official or judicial orders.

Where necessary, personal data will also be forwarded to third parties who are registered in what are known as third countries outside the EEA. In such case, we make sure before forwarding that the recipient either has an appropriate data protection level in place (e.g. based upon an adequacy decision by the EU Commission for the country in question or the agreement of what are known as EU Standard Contractual Clauses of the European Union with the recipient) or that you granted your consent to such forwarding.

Recipients of personal data are in particular:

  • public offices and institutions (e.g. tax authorities, prosecuting authorities), if a statutory or official duty exists,
  • creditors or insolvency administrators requiring such data for the purposes of enforcement,
  • auditors

6. Duration of storage, retention periods

We will in principle store your data for as long as we need it for the purposes of customer support and delivering or receiving quotations and orders or, for as long as we have a legitimate interest in further storage (e.g. we have have a legitimate interest in marketing even after the contract has been performed). In all other cases, we will erase your personal data with the exception of data which we have to keep for the fulfilment of legal obligations (e.g. under tax or commercial law).

If the data is no longer required for the fulfilment of legal or contractual obligations, it will normally be erased unless there is a need to continue processing them – for a limited period – for the following purposes:

  • complying with duties of retention under commercial and tax law. The time periods set out there for retention or documentation are generally seven years.

7. Your Legal Rights

You have the right to:

  • Request access to your personal data (commonly known as a data subject access request).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data where we are relying on legitimate interest and there is something which makes you feel that the processing of your data impacts on your fundamental rights and freedoms.
  • Request restriction of processing of your personal data.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of your above rights please contact Thermal Hire Ltd’s representative by writing to the following address or email:

  • Data Protection Department, Thermal Hire Limited, Unit 12 Pagefield Industrial Estate, Miry Lane, Wigan. WN6 7LA.
  • sales@thermalhire.com using “Data Subject Request” in the Subject field.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not complied with applicable data protection laws. For the UK, this would be the Information Commissioner’s Office (www.ico.org.uk).